Returns & Refunds Policy

Last updated: 20 September 2026

We want you to love every bag of coffee you receive from us. If something isn’t right with your order, please contact us and we’ll do our best to make it right.

1. Damaged, Incorrect or Faulty Orders

If your order arrives damaged, defective, or contains the wrong product, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Photos of the product and packaging where applicable

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

If your coffee has been damaged during delivery, please keep the original packaging until we have resolved the issue with you.

2. Change-of-Mind Returns

Because coffee beans are a perishable food product, we generally do not accept returns or refunds for change-of-mind purchases once an order has been dispatched.

If you contact us before your order has been dispatched, we may be able to cancel or modify your order.

3. Coffee Quality

We take the quality and freshness of our coffee seriously. If you believe there is a problem with the quality of your coffee, please contact us as soon as possible after receiving it.

To help us investigate, we may ask for:

• Your order number

• The coffee product and roast date

• A description of the issue

• Photos of the packaging and beans, where relevant

• Details about how the coffee was stored or prepared

Coffee is affected by factors such as grind size, brewing method, water, equipment, dose and extraction. A difference in taste or brewing performance does not necessarily indicate that the product is defective, but we’re happy to help troubleshoot your brew.

4. Refunds

Where a refund is approved, it will generally be issued to the original payment method.

Please allow several business days for your payment provider or bank to process the refund after it has been issued.

5. Shipping Costs

If we have sent you the wrong product or your order has arrived damaged or defective, we will work with you to resolve the issue and, where appropriate, cover reasonable return or replacement shipping costs.

For change-of-mind requests, return shipping costs are generally the customer's responsibility where a return has been agreed to.

6. Subscription Orders

If you have a coffee subscription, you may cancel or modify future orders in accordance with the terms of your subscription.

Once a subscription order has been processed or dispatched, it may not be possible to cancel that particular shipment. Please contact us as soon as possible if you need to make a change.

7. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded by this policy. Where a product does not meet the guarantees required by law, you may be entitled to a remedy such as a repair, replacement or refund, depending on the circumstances.

8. How to Contact Us

To request a return, replacement or refund, please contact us at:

Email: info@momntscoffee.com
Phone: 0490 411 128
Business: Momnts Coffee

Please include your order number and a description of the issue so we can assist you as quickly as possible.

Momnts Coffee reserves the right to assess each request individually in accordance with this policy and applicable Australian consumer law.