Shipping Policy

Last updated: 20 September 2026

We carefully pack every coffee order to help ensure your beans arrive fresh and in excellent condition.

1. Shipping Locations

We currently ship orders to addresses within Australia.

If you would like to enquire about international shipping, please contact us before placing your order.

2. Order Processing

Orders are generally processed and dispatched within 1-3 business days of receiving payment.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During busy periods, promotions, holidays or product launches, processing times may be slightly longer. If there is an unexpected delay with your order, we will do our best to keep you informed.

3. Delivery Times

Once your order has been dispatched, estimated delivery times are:

• Standard shipping: approximately [2–7 business days]

• Express shipping: approximately [1–3 business days]

Delivery times are estimates only and may vary depending on your location, the courier or postal service, weather, public holidays and other circumstances outside our control.

Remote and regional areas may require additional delivery time.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping option selected.

5. Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active after your order has been dispatched.

6. Delivery Address

Please ensure your delivery address is correct before completing your order.

Once an order has been dispatched, we may not be able to change the delivery address. If you have entered an incorrect address, please contact us as soon as possible.

We are not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer.

7. Missed Deliveries

If nobody is available to receive your order, the delivery provider may leave the parcel in a safe location, take it to a collection point, or make another delivery attempt, depending on their procedures.

Please follow the tracking information or contact the delivery provider if you need to arrange redelivery or collection.

8. Delayed or Lost Orders

While we work with reliable delivery providers, delays can occasionally occur.

If your order appears to be significantly delayed, please contact us and we will help investigate the shipment.

If your parcel is confirmed as lost in transit, we will work with the delivery provider to resolve the issue and, where appropriate, arrange a replacement or refund.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and ideally within 7 days of delivery.

Please provide your order number and photographs of the damaged packaging and products. We may use this information when investigating the issue with the delivery provider.

10. Coffee Freshness

We package our coffee carefully to preserve its freshness during transit. Once your order has been delivered, we recommend storing your coffee in an airtight container in a cool, dry place away from direct sunlight, heat and moisture.

For the best results, follow any storage instructions provided on the product packaging.

11. Authority to Leave

If you select or authorise an Authority to Leave option through the delivery provider, you acknowledge that the parcel may be left at the nominated delivery address without a signature.

Where a parcel has been successfully delivered to the location authorised by the customer, we may not be responsible for loss or damage occurring after delivery.

12. International Orders

International shipping may be available by arrangement.

Customers are responsible for any applicable customs duties, taxes, import fees or other charges imposed by the destination country unless otherwise stated at checkout.

Delivery times for international orders may vary considerably due to customs and border processing.

13. Contact Us

If you have any questions about your order or its delivery, please contact us:

Email: info@momntscoffee.com

Phone: 0490 411 128
Business: Momnts Coffee

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.

14. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Where applicable, your rights under Australian consumer law continue to apply regardless of the shipping arrangements described in this policy.