Terms of Service

Last updated: 20 September 2026

Welcome to Momnts Coffee. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Our Business

This website is operated by:

Momnts Coffee
ABN: 22702584765
Email: info@momntscoffee.com
Phone: 0490 411 128

Throughout these terms, references to "we", "us" and "our" mean Momnts Coffee.

References to "you" and "your" mean the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful purposes

• Attempt to gain unauthorised access to our website or systems

• Interfere with the operation or security of our website

• Copy, reproduce or distribute our website content without permission

• Use our website to transmit malicious software or harmful material

• Misuse any account, promotional offer or purchasing system

We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been breached.

3. Products

We make reasonable efforts to ensure that product descriptions, images, tasting notes, roast information and other product information on our website are accurate.

However, coffee is a natural agricultural product, and characteristics such as flavour, aroma, appearance and roast development may vary between batches.

Product images are provided for illustrative purposes and may not always represent the exact appearance of the product you receive.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities available for purchase

• Discontinue products

• Change product offerings

• Correct pricing, description or availability errors

If you place an order for a product that is unavailable, we will contact you and may offer an alternative product, allow you to cancel the affected item, or provide an appropriate refund.

5. Pricing

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

We reserve the right to change prices at any time. Price changes will not affect an order that has already been accepted and paid for, except where required to correct an obvious pricing error.

Where applicable, prices include GST.

6. Orders

When you place an order, you are making an offer to purchase the products selected in your order.

After placing an order, you will generally receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

• Product availability issues

• Incorrect pricing or product information

• Suspected fraud or unauthorised transactions

• Technical errors

• Unusual or excessive ordering activity

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Payment

Payment must be made using one of the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided.

We may use third-party payment providers to securely process transactions. We do not generally have access to your full payment card details.

8. Shipping and Delivery

We ship orders in accordance with our Shipping Policy.

Delivery timeframes are estimates and may be affected by circumstances outside our control, including courier delays, weather, public holidays and other disruptions.

You are responsible for providing an accurate and complete delivery address.

9. Returns, Refunds and Consumer Guarantees

Returns and refunds are handled in accordance with our Returns & Refunds Policy.

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our products are covered by consumer guarantees that cannot be excluded by agreement.

Where a product does not meet a consumer guarantee, you may be entitled to a remedy such as a replacement, repair or refund depending on the circumstances.

10. Subscriptions

If we offer coffee subscriptions, subscription orders will continue according to the subscription option selected at checkout.

You are responsible for ensuring that your payment and delivery details remain current.

You may cancel or modify future subscription orders in accordance with the subscription terms displayed when you sign up.

If a subscription order has already been processed or dispatched, cancellation may not be possible for that particular order.

11. Promotions and Discount Codes

Promotional codes and offers may be subject to additional terms and conditions.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash

• Only one promotional code may be used per order

• Promotions cannot be applied retrospectively to previous purchases

• Promotional offers may have expiry dates or product exclusions

We reserve the right to cancel or withdraw a promotional offer where reasonably necessary.

12. Intellectual Property

All content on our website, including but not limited to:

• Logos

• Brand names

• Product photography

• Graphics

• Text

• Product descriptions

• Designs

• Videos

• Website layout

is owned by or licensed to Momnts Coffee unless otherwise stated.

You may access and use our website for personal, non-commercial purposes. You must not reproduce, modify, distribute, sell or commercially exploit our content without our prior written permission.

13. User Reviews and Content

If you submit a review, photograph, testimonial, comment or other content to us, you grant us permission to use, reproduce and display that content for the purposes of operating and promoting our business, subject to applicable law.

You must not submit content that:

• Is unlawful, misleading or fraudulent

• Infringes another person's intellectual property or privacy rights

• Contains offensive or abusive material

• Contains malicious software

• Is unrelated to the products or services being reviewed

We reserve the right to remove content that breaches these requirements or applicable law.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, services or platforms.

These third parties operate independently from us, and we are not responsible for their content, availability, security, privacy practices or terms.

Your use of third-party services may be subject to their own terms and conditions.

15. Website Availability

We aim to keep our website available and functioning correctly, but we do not guarantee that it will always be available, uninterrupted or error-free.

We may temporarily suspend or restrict access to our website for maintenance, updates, security reasons or other operational requirements.

16. Limitation of Liability

To the extent permitted by law, we are not responsible for loss or damage arising from your use of our website where that loss or damage results from circumstances outside our reasonable control.

Nothing in these terms excludes, restricts or modifies any liability that cannot lawfully be excluded, restricted or modified under Australian law, including rights and remedies under the Australian Consumer Law.

17. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, transport disruptions, strikes, supply shortages, internet or telecommunications failures, government actions or other unforeseen events.

Where possible, we will take reasonable steps to minimise the impact of such events.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be collected and used as described in our Privacy Policy.

19. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on our website with a revised "Last updated" date. Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.

20. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

You agree that any disputes arising in connection with these terms will be subject to the applicable courts and laws of New South Wales and Australia.

21. Contact Us

If you have any questions about these Terms of Service, please contact us:

Momnts Coffee
Email: info@momntscoffee.com
Phone: 0490 411 12

We are happy to help with any questions about our products, orders or website.